Everything you need to know about returns, exchanges, and refunds.
Products may be returned within 15 days from the date of delivery. Items must be unused, in their original condition, and include all original packaging and accessories.
To initiate a return, contact our customer support within the 15-day return period. Please provide your order details and the reason for the return request.
All return requests are reviewed before approval. Once approved, return instructions will be shared. Unauthorized returns may not be accepted or processed.
Returned items should be free from damage, excessive wear, or modifications. Products that do not meet return requirements may be rejected or returned to the customer.
After the returned item is received and inspected, eligible refunds will be processed using the original payment method whenever possible and according to applicable payment procedures.
Approved refunds are generally processed within 5–10 business days after inspection. The time required for the amount to appear depends on your payment provider.
Eligible items may be exchanged based on product availability. If a replacement is unavailable, a refund or suitable alternative may be offered where applicable.
Certain items may not be eligible for return due to hygiene reasons, customization, digital delivery, clearance status, or other restrictions described at the time of purchase.
Original shipping charges may not be refundable unless the return is caused by an incorrect, defective, or damaged item received from our fulfillment process.
If you have questions regarding returns, exchanges, or refunds, please contact our customer support team. We will assist you throughout the return and refund process.